Privacy Policy

1. Information we collect

Depending on how you use the Service, we collect:

• Phone number, used for account creation and OTP verification
• Full name, email address, gender, and date of birth
• Profile picture (optional for customers; required for verified riders and Shoppers)
• Delivery and pickup addresses, and location data (see Section 4)
• Device information and app usage data
• Payment information, processed by our payment partner — we do not store your full card details ourselves
• Wallet balance and transaction history

For riders, Shoppers, and Turo247 Scout participants specifically, we also collect:

• National Identity Number (NIN) and a photo of the NIN document, used to verify identity before an account is approved
• For riders: vehicle details and vehicle documents (e.g. insurance, permits)
• Bank account details, used to pay out earnings
• A verification selfie photo, for Shopper accounts

NIN and identity documents are treated as sensitive personal data. They are used solely for identity verification and fraud prevention, reviewed by our team, and are not shown to other users of the Service.

2. How we use your information

• To create and manage your account
• To process, match, and track deliveries and errands
• To send SMS notifications and OTP verification codes
• To process payments, wallet top-ups, and refunds
• To verify the identity of riders, Shoppers, and Scout participants
• To investigate reports, disputes, and violations of our Terms of Use
• To comply with legal obligations

3. How we share your information

We share information only as needed to operate the Service:

• With the rider or Shopper assigned to your request — your name and pickup/drop-off details, not your full profile
• With our payment processor, to process payments, wallet top-ups, and refunds
• With our SMS provider, to deliver OTP and account notifications
• With our backend infrastructure and database provider, which stores account and order data on our behalf
• With mapping and routing providers, to calculate distances, routes, and display maps
• With our error-monitoring provider, to diagnose app crashes — configured to exclude personal information such as names, phone numbers, and addresses from crash reports
• With Google, to process messages you send to the AI Chat Assistant on our website (see Section 5)
• Where required by law, regulation, or a valid legal request

We do not sell your personal data to third parties.

4. Location data

We use location data to:

• Identify your position for accurate address entry
• Match you with the nearest available rider or Shopper
• Calculate real-time delivery routes, distance-based pricing, and estimated arrival times
• Provide live tracking during an active delivery

Location is only accessed while the app is actively in use, for both customer and rider accounts — we do not request or collect location in the background. Map tiles are displayed using OpenStreetMap; route and distance calculations use the Mapbox Directions API. Location data tied to a completed delivery is retained for up to 12 months for dispute resolution, after which precise location data is anonymized or deleted.

You can withdraw location permission at any time through your device settings, though this will limit core functionality like address detection and rider matching.

5. AI Chat Assistant

Our website offers an optional AI Chat Assistant. If you choose to use it, the messages you type are sent to Google's Gemini API to generate a response. We ask for your consent before your first message is sent, and using the AI Chat Assistant is entirely optional — declining does not limit any other part of the Service. Please avoid sharing sensitive personal information (such as passwords, PINs, or full card numbers) in the chat. Chat messages are not linked to your Turo247Xpress account.

6. Data storage and security

Your data is stored on our backend infrastructure provider, Supabase, with encryption in transit and at rest, and access controls limiting who can view sensitive fields such as identity documents and payment details.

7. Data retention

We retain account data for as long as your account is active. If you delete your account, we remove or anonymize personal data within a reasonable period, except where we're required to retain records for legal, tax, or dispute-resolution purposes (for example, transaction records).

8. Your rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Withdraw consent, where processing is based on consent

To exercise any of these rights, contact us at privacy@turo247xpress.com.

9. Children's privacy

The Service is not intended for anyone under 18 years of age. We do not knowingly collect personal data from minors.

10. Changes to this policy

We may update this Privacy Policy from time to time. We'll indicate the effective date at the top of this page, and notify you of material changes through the app where appropriate.

11. Contact us

For privacy questions or to exercise your rights, contact privacy@turo247xpress.com.