Welcome to Turo247xpress Logistics. These Terms of Service (“Terms”) govern your use of our logistics services, including goods deliveries using dispatch riders, vans, freight, and sea transport. By accessing or using our services, you agree to comply with and be bound by these Terms. Please read them carefully.
1. Services Offered
Turo247xpress Logistics provides a range of logistics services, including but not limited to:
- Goods delivery via dispatch riders
- Van and truck delivery services
- National and international freight services (air and sea)
- Warehousing and storage services
By utilizing our services, you agree that the goods being transported are in compliance with local and international laws.
2. Eligibility
By using our services, you represent and warrant that:
- You are at least 18 years of age.
- You have the legal authority to enter into binding contracts.
- You are authorized to ship the goods, and the goods do not violate any applicable laws.
3. Booking and Payment
- Booking: All service requests must be made through our official website, mobile app, or authorized representatives.
- Payment: Payment for services must be made in full before or at the time of service provision unless otherwise agreed in writing.
- Pricing: All rates are provided in accordance with our rate schedule, which may vary based on weight, size, destination, and other factors.
4. Shipment and Delivery
- Delivery Timelines: Estimated delivery times provided at booking are not guaranteed but will be adhered to as closely as possible.
- Tracking: You will be provided with tracking information where applicable.
- Failed Delivery: If delivery is unsuccessful due to inaccurate information, non-availability of the recipient, or other client-related issues, re-delivery fees may apply.
- Risk of Loss: Risk of loss for goods in transit passes to you once the goods are handed over to our dispatch riders, vans, or freight services. However, in the event of loss or damage during transit, we may offer compensation as per our liability policies (see section 5).
5. Liability for Loss or Damage
- Limitation of Liability: Turo247xpress Logistics takes utmost care in handling your goods. However, we are not liable for:
- Loss or damage caused by acts of nature (e.g., floods, earthquakes), acts of war, or government restrictions.
- Delay caused by factors beyond our control, including customs clearance, strikes, or roadblocks.
- Perishable goods, fragile items, or any improperly packaged goods.
- Claims: Claims for loss or damage must be submitted within 7 days of the delivery date, accompanied by supporting documentation such as proof of value. Failure to submit claims within this period will result in forfeiture of your claim.
6. Prohibited Items
The following items cannot be shipped through Turo247xpress Logistics:
- Hazardous materials (chemicals, explosives, etc.)
- Illegal substances or goods restricted by law
- Perishable items without appropriate packaging
- Livestock or live animals
- Valuable items such as cash, precious metals, or jewelry, unless agreed in writing
Shipping any of the above items without disclosure will result in termination of services and forfeiture of any claims related to loss or damage.
7. Customs and Duties (International Shipping)
For international shipments, the customer is responsible for ensuring that all goods comply with local laws and customs regulations. Any customs duties, taxes, or fees imposed during transit are the sole responsibility of the customer. We will not be held liable for delays caused by customs inspections or non-compliance with customs regulations.
8. Cancellation and Refund Policy
- Cancellation: Orders can be canceled before dispatch. Once goods have been dispatched, cancellations will not be honored.
- Refunds: Refunds will only be processed in cases of proven non-delivery or gross negligence on the part of Turo247xpress Logistics. No refunds will be granted for delays caused by external factors or incorrect recipient information.
9. User Responsibilities
- You must provide accurate and complete shipping information, including recipient details and correct address.
- You are responsible for ensuring that the goods are properly packaged, labeled, and in compliance with shipping requirements.
- You must cooperate with Turo247xpress Logistics in the event of delivery issues or customs inquiries.
10. Privacy Policy
By using our services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.
11. Termination
We reserve the right to suspend or terminate services to any customer who violates these Terms or engages in illegal activities, misuse of services, or fraudulent behavior. In such cases, any claims for loss or damage may also be denied.
12. Amendments
We may modify or update these Terms from time to time. Any changes will be communicated via our website or email. Your continued use of the services after such modifications constitutes your acceptance of the updated Terms.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of [Insert Country]. Any disputes arising from or related to the services provided by Turo247xpress Logistics will be subject to the jurisdiction of [Insert Country] courts.
14. Contact Information
For questions or concerns regarding these Terms or our services, please contact us at:
