At Turo247Xpress Logistics, customer satisfaction is our top priority. We are committed to providing reliable and efficient logistics services, including deliveries using dispatch riders, vans, freight, and sea transport. This Return Policy outlines the conditions under which returns or refunds can be requested and processed for shipments handled by Turo247Xpress Logistics.

1. Eligibility for Returns

You may be eligible for a return or redelivery under the following conditions:

• The package is delivered to the wrong address due to an error on our part.
• The item is damaged in transit due to mishandling by our team or our partners.
• The package is lost during delivery while in the care of Turo247Xpress Logistics.
• Incorrect or incomplete delivery (e.g., missing items from a consignment).

Please note that the Return Policy applies to deliveries handled directly by Turo247Xpress Logistics. If the goods have passed through third-party couriers, we recommend checking their policies as well.

2. Timeframe for Requesting Returns

All return or refund requests must be submitted within 7 days of receiving the goods. For lost shipments, the claim should be initiated within 14 days of the expected delivery date.

3. Conditions for Returns or Refunds

• Damaged Goods: If your goods arrive damaged, we require photographic evidence of the damages along with the original packaging. Once confirmed, we will arrange for a return and either redeliver or issue a refund.
• Wrong Address or Failed Delivery: If the delivery was made to an incorrect address due to our error, we will arrange a redelivery to the correct address at no additional cost.
• Lost Packages: If your package is confirmed as lost during transit, we will either offer a refund for the value of the shipment or reschedule a new delivery based on your preference.

4. Return Process

To initiate a return or refund, please follow these steps:

• Step 1: Contact our customer service team at customerservice@turo247xpress.com or call our hotline (Customer Support Number) with details of the issue.
• Step 2: Provide the following information:
  • Your full name and contact information.
  • Order or tracking number.
  • A description of the issue (damaged goods, wrong delivery, lost package, etc.).
  • Photo evidence (for damaged goods).
• Step 3: Our team will review the request and respond within 3 business days to confirm the next steps.

5. Shipping Costs for Returns

• If the return or redelivery is due to an error on our part (such as wrong delivery, damaged goods, or lost package), Turo247Xpress Logistics will cover the return shipping cost.
• If the return is due to customer error (such as incorrect address provided at checkout), the customer may be responsible for any additional delivery or return shipping costs.

6. Exclusions

The following items and services are not covered by our Return Policy:

• Perishable goods or time-sensitive deliveries.
• Items delivered in good condition but returned due to a change of mind.
• Shipments handled by third-party services not directly managed by Turo247Xpress Logistics.

7. Refund Policy

Once your return request is approved:

• Damaged or Lost Goods: We will either issue a refund equivalent to the value of the goods and shipping or arrange for redelivery at no extra cost.
• Refunds will be processed to the original payment method within 7-14 business days after confirmation.

Please note that refunds will only be issued once the goods have been returned or deemed lost in transit, following a thorough investigation.

8. Exceptions to Liability

Turo247Xpress Logistics is not liable for:

• Delays caused by external factors such as extreme weather conditions, customs delays, or other unforeseen circumstances.
• Items that are delayed or not delivered due to incorrect information provided by the customer.

9. Contact Information

For any questions or further clarifications regarding our Return Policy, please reach out to us at:

• Email: customerservice@turo247xpress.com
• Phone: (Customer Support Number)
• Address: (Your Business Address)

We value your business and will work diligently to resolve any issues related to your deliveries.